Twilio
Twilio is a customer engagement platform that combines communications, data, and AI to help businesses build personalized digital experiences at scale.
Twilio is a customer engagement platform that combines communications APIs, real-time customer data, and AI orchestration. The company provides a suite of tools that allow businesses to build personalized experiences across multiple channels, including SMS, email, voice, and video. By unifying first-party data with communication channels, Twilio enables humans and AI agents to maintain continuous, context-rich conversations with customers.
The platform serves a wide range of industries, from financial services and healthcare to retail and the public sector. It offers specialized solutions for marketing, customer experience, and product leadership teams, helping them increase engagement and operational efficiency. Twilio's infrastructure is designed for global scale, supporting digital interactions in over 180 countries with high reliability and uptime.
Twilio is headquartered in the United States and operates globally. Its technology is used by over 400,000 companies to power everything from secure user authentication and automated notifications to complex AI-driven contact centers.
- Founded
- 2008
- Website: twilio.com
Industries: Telecommunications, Technology
Categories: API Management, Customer Experience
AntSpace put this profile together from public information. It may be incomplete; once Twilio claims it, its admins can edit everything here.
Our mission
Twilio's mission is to enable every builder and shape a world where businesses can create amazing experiences for their customers.
Our culture
The company describes its team as a group of builders who are creating the ultimate toolbox for digital experiences. Twilio emphasizes a "builder" mindset that transcends job titles, encouraging every team across the business to innovate and bring big ideas to life.
Core values
- Builders
- Creativity
- Inclusion
- Positivity
Specialties
- Communications Platform as a Service
- Customer Data Platform
- Messaging APIs
- Voice APIs
- Email Marketing
- User Authentication
- Conversational AI
Markets served
- Telecommunications
- Financial services
- Healthcare
- Retail
- Real estate
- Public sector
- Hospitality and travel
- Education
- Ecommerce
- Nonprofit
Key facts
- Legal name
- Twilio Inc.
- Countries
- 180
Products by Twilio
- Twilio SendGrid Email API (API / developer platform)
The trusted platform for transactional and marketing email at scale. - Twilio Flex (SaaS / cloud software · From 0 USD)
The AI-ready contact center that you can customize without limits. - Twilio Segment Customer Data Platform (SaaS / cloud software)
Unified data. Smarter AI. Exceptional experiences. - Twilio Programmable Messaging API (API / developer platform)
One Messaging API to reliably reach 7B+ devices
Services by Twilio
- Twilio Executive Briefing Center (TEC) (Consulting & advisory)
Strategic innovation and roadmap alignment for enterprise leaders. - Twilio Onboarding Packages (Implementation & integration)
Dedicated expert support for account setup, configuration, and initial application testing. - Twilio Professional Services (Implementation & integration)
Accelerate your time to value with expert Twilio guidance.
AI models by Twilio
- Twilio Conversation Intelligence
Turn voice and messaging interactions into valuable context with AI-powered analysis.
AI agents by Twilio
- Conversation Relay (Voice agent · From 0.07 USD min)
Build advanced voice AI for natural, human-like customer conversations at scale. - Twilio MCP Server for AI Coding Agents (Coding agent)
Connect AI coding agents to Twilio's entire API surface. - Ola (Workflow / back-office agent)
The communication and control layer for your AI agents
Clients and partners
- IBM
Case studies
- IBM transforms fragmented insights into a comprehensive user view (IBM · Technology · Added by AntSpace from public sources (twilio.com))
IBM used Twilio Segment to unify data across 150+ products, resulting in a 70% revenue increase and 30% higher product adoption. - Scorpion built 24/7 intake and conversion with AI (Scorpion · Marketing Services · Added by AntSpace from public sources (twilio.com))
Upcoming events
- From Bedrock to Every Channel: Build Omnichannel AI Agents with Twilio and Amazon Bedrock (Webinar · November 10, 2026 · Online)
- Segment 101: Media & Entertainment Industry (Webinar · December 2, 2026 · Online)
- Twilio Releases Q4 2026: Drive Intelligent, Trusted, and Multi-Channel Engagement (Webinar · December 10, 2026 · Online)
- Twilio Talks: Beyond the Unknown Number (EMEA) (Webinar · December 15, 2026 · Online)
Documents
- 2025 State of Customer Engagement Report (Report · Web page · January 1, 2025 · Added by AntSpace from public sources (twilio.com))
This report explores five trends redefining how brands connect with customers in 2025. It is based on research involving thousands of global consumers and executives regarding AI adoption and the next era of customer experience. - Email Deliverability Guide (Guide · Web page · Twilio SendGrid Email API · Added by AntSpace from public sources (twilio.com))
This guide provides expert advice for developers and businesses to improve their email deliverability and reach more inboxes. It covers technical aspects of email infrastructure and best practices for maintaining a positive sender reputation.