Service Hub
Product · SaaS / cloud software · Customer support by HubSpot
Service Hub is HubSpot's AI-powered customer service software designed to help businesses scale support operations and drive proactive customer retention. It provides an omnichannel help desk that unifies customer data from marketing and sales, allowing support teams to resolve tickets faster with full context. The platform includes self-service tools like a knowledge base and customer portal, alongside AI-driven features such as automated ticket summarization and a 24/7 customer agent. Service Hub also features customer success workspaces and feedback management tools to track health scores a
- Price
- From 0 USD
- Languages
- English, Spanish, French, German, Japanese, Portuguese
Overview
Service Hub is HubSpot's AI-powered customer service software designed to help businesses scale support operations and drive proactive customer retention. It provides an omnichannel help desk that unifies customer data from marketing and sales, allowing support teams to resolve tickets faster with full context. The platform includes self-service tools like a knowledge base and customer portal, alongside AI-driven features such as automated ticket summarization and a 24/7 customer agent. Service Hub also features customer success workspaces and feedback management tools to track health scores and satisfaction trends. It is delivered as a cloud-based SaaS solution that integrates natively with the HubSpot Smart CRM.
Retention & Success
- Customer Success Workspace: Manage the book of business, build unique customer health scores, and help reps prioritize activities.
- Feedback Management: Understand customer sentiment with customizable NPS, CSAT, and customer feedback surveys.
Plans
- Free: 0 month
- Ticketing: Manage customer interactions and support requests in a centralized ticketing system.
- Live Chat: Connect with visitors in real time to provide support and convert leads.
- Team Email: Collaborate on customer emails in a shared team inbox.
- Starter: 10 month per seat
- Simple Ticket Automation: Automate simple ticket tasks to improve team efficiency.
- Multiple Ticket Pipelines: Organize support requests across multiple distinct ticket pipelines.
- Professional: 100 month per seat
- Help Desk Workspace: A dedicated workspace for managing tickets and customer interactions at scale.
- Customer Agent: Deploy an AI-powered agent to resolve customer inquiries automatically.
- Knowledge Base: Create and manage a library of help articles for customer self-service.
- Enterprise: 150 month per seat
- Skill-based Routing: Automatically route tickets to reps based on their specific skills and expertise.
- Customer Journey Analytics: Visualize the complete customer support experience to identify friction points.
Pricing
- Free Tools
- $0/month
- Starter (per seat)
- Starts at $10/month
- Professional (per seat)
- Starts at $100/month
- Enterprise (per seat)
- Starts at $150/month
Added by AntSpace from public sources (hubspot.com).