Customer Agent
AI agent · Voice agent · Customer support by HubSpot
Resolve 65% of customer inquiries 24/7 with AI-powered support.
An AI-powered support agent for businesses that automates customer service 24/7 across email and chat. It resolves over 65% of inquiries by training on your knowledge base and integrates directly with HubSpot CRM for seamless human handoffs.
Agent specs
- What it does
- HubSpot Customer Agent is an AI-powered support tool that resolves customer inquiries 24/7 across multiple channels, performs actions within the CRM, and provides seamless handoffs to human representatives.
- For
- Customer service teams looking to scale support operations and provide 24/7 self-service.
- Actions
- Answer customer questions instantly, Resolve inquiries, Take action in CRM, Escalate to human teams
- Integrations
- Amplitude, Jira, Adobe Express, Aircall, LinkedIn, Microsoft Teams
- Channels
- chat, email, forms, calling
- Service Hub Professional
- $100/month per seat (includes Customer Agent)
- Availability
- Generally available within HubSpot Marketing Hub and Service Hub Professional and Enterprise editions.
- Languages
- English
Category: Customer Support Software
- Channels
- Chat, Email, Forms, Calling
- Knowledge sources
- Knowledge base, Website data, Brand kits
- Automated Resolution Rate
- 65%+
- Resolution Speed Improvement
- 39% faster
- Availability
- 24/7
- Supported Channels
- Chat, Email, Forms, Calling
- Resolves 65%+ of conversations automatically
- 24/7 availability across chat, email, and forms
- Trained in minutes on your knowledge base and website
Overview
HubSpot Customer Agent is an AI-powered support agent designed for businesses to automate customer service across email, live chat, and forms. It works by training on a company's existing knowledge base and website data to resolve inquiries 24/7 without human intervention. The agent is built directly into the HubSpot Customer Platform, allowing it to take actions in the CRM and provide seamless handoffs to human reps when complex issues arise. It is capable of resolving over 65% of inquiries automatically and improves ticket resolution speed by 39%. Usage is managed through a credit-based system, giving businesses control over their AI spend and automation levels.
Support Automation
- Rapid Training: It can be trained in minutes using existing knowledge base content and website data to provide accurate answers.
- Seamless Handoff: The agent automatically escalates complex issues to human team members with full context when needed.
- CRM Integration: It takes direct action within the HubSpot CRM to update records and manage tickets based on customer interactions.
Performance and Efficiency
- 65% Resolution Rate: The agent resolves over 65% of customer inquiries automatically without human intervention.
- Faster Resolution Speed: Teams using the agent achieve 39% faster ticket resolution compared to those not using it.
- Personalized Service: It provides personalized support based on prior interactions, CRM data, and specific issue types.
Control and Governance
- Spend Controls: Default spend controls can be adjusted to match budgets, with action-level credit limits to manage costs.
- Access Management: Super Admins and users with specific permissions can manage AI feature access and data sharing settings.
What it does
- Resolve inquiries\nTake action in CRM\nHand off to human reps\nSummarize help desk tickets
Published results
- 65%+ of conversations resolved automatically\n39% faster ticket resolution vs. teams not using agent
Use cases
- Support teams automate 24/7 responses to common inquiries using knowledge base data to reduce ticket volume.
- Customer service managers set credit-based spend limits to control AI costs while scaling support operations.
- Service reps receive escalated tickets from the AI agent with full conversation context to resolve complex issues faster.
- Businesses use the agent to take direct actions in the CRM, such as updating contact records during a support chat.
Specifications
- Channels
- Chat, Email, Forms, Calling
- Knowledge sources
- Knowledge base, Website data, Brand kits
- Human control
- Escalates to team when needed with full context; users choose what runs on autopilot
- Automated Resolution Rate
- 65%+
- Resolution Speed Improvement
- 39% faster
- Availability
- 24/7
- Supported Channels
- Chat, Email, Forms, Calling
- Setup Time
- Minutes
- Pricing Model
- Credit-based usage
How it works
- Train the agent: Connect your existing knowledge base and website data to the agent so it can learn your business specifics.
- Configure instructions: Define the agent's role, goals, and specific instructions for how it should interact with customers.
- Deploy to channels
- Monitor and optimize: Monitor performance through service analytics and adjust spend controls or credit limits as needed.
Pricing
- Service Hub Professional
- Starts at $100/month per seat
- Service Hub Enterprise
- Starts at $150/month per seat
- HubSpot Credits (Pay-as-You-Go)
- Variable based on usage
FAQ
How do I train the Customer Agent?
The agent can be trained in minutes using your existing knowledge base content and website data to ensure it provides accurate, on-brand responses.
Which HubSpot plans include the Customer Agent?
The agent is available in the Professional and Enterprise editions of Service Hub. Usage of the agent is powered by HubSpot Credits.
How does the agent handle complex issues it can't resolve?
When the agent encounters a complex issue it cannot solve, it automatically escalates the inquiry to your human team members and provides them with the full context of the interaction.
Added by AntSpace from public sources (hubspot.com).