Atlassian Premier Support
Service · Support & maintenance by Atlassian
Reliable help for mission-critical applications with 24/7 coverage and priority engineering escalation.
It is designed for large organizations requiring maximum uptime and dedicated senior support expertise.
Category: IT Managed Services
- Engagement model
- Included with Cloud Enterprise and Data Center subscriptions
- Delivery
- Online and remote technical support
- Included Subscriptions
- Cloud Enterprise, Data Center
- Escalation Path
- Priority Development Escalation
- Priority development escalation to engineering
- Included with Cloud Enterprise and Data Center subscriptions
Overview
Atlassian Premier Support is a high-tier technical support service designed for organizations running mission-critical applications on the Atlassian platform. A key feature of the service is priority development escalation, which allows critical bugs and technical issues to be moved directly to Atlassian's engineering teams for rapid resolution. This service is included as part of Atlassian's Cloud Enterprise and Data Center subscriptions, ensuring that large-scale deployments maintain maximum uptime and business resiliency. By bridging the gap between standard support and direct engineering involvement, it helps enterprises solve high-impact technical hurdles quickly.
Enterprise Support Features
- Priority Development Escalation: Technical issues and bugs can be escalated directly to Atlassian's engineering teams for faster resolution.
- Subscription Integration: Premier Support is included as a standard feature for customers with Cloud Enterprise and Data Center subscriptions.
Operational Benefits
- Business Resiliency: The service is designed to help organizations maintain business resiliency and uptime for their critical systems.
- Expert Technical Assistance: Support teams are highly trained to handle the specific needs of large-scale enterprise deployments.
- Consultation Services: Organizations can start a free consultation to learn more about how Premier Support fits their mission-critical needs.
Use cases
- Enterprise IT teams resolve complex technical bugs faster through priority development escalation to Atlassian engineers.
- Global organizations maintain 24/7 uptime for mission-critical Jira and Confluence instances with around-the-clock senior support.
Specifications
- Engagement model
- Included with Cloud Enterprise and Data Center subscriptions
- Delivery
- Online and remote technical support
- Included Subscriptions
- Cloud Enterprise, Data Center
- Escalation Path
- Priority Development Escalation
How it works
- Verify Subscription Eligibility: Organizations must have an active Atlassian Cloud Enterprise or Data Center subscription to access Premier Support features.
- Escalate Critical Issues
FAQ
Who is eligible for Premier Support?
Premier Support is included for customers with Atlassian Cloud Enterprise or Data Center subscriptions.
How do I get started with Premier Support?
You can start by requesting a free consultation through the Atlassian resources page to discuss your organization's specific needs.
Added by AntSpace from public sources (atlassian.com).