Atlassian Customer Success Manager
Service · Managed service · Sales by Atlassian
Drive long-term value and product adoption with a dedicated strategic partner.
A dedicated strategic partnership service for enterprise customers to drive product adoption and align Atlassian tools with business goals. It is complimentary for eligible customers and focuses on co-creating success plans and building internal champion communities.
Category: IT Managed Services
- Engagement model
- Dedicated Manager
- Target Audience
- Eligible Enterprise Customers
- Service Category
- Enterprise Services
- Dedicated partner for long-term value and product adoption
- Co-creation of customized success plans aligned with business goals
- Assistance in building internal champion communities
- Complimentary service for eligible enterprise customers
Overview
Atlassian Customer Success Manager is a managed service designed for enterprise organizations to drive long-term value and product adoption. The service provides a dedicated partner who works closely with businesses to co-create success plans that align Atlassian's platform with critical business objectives. Customer Success Managers help build internal champion communities and provide guidance on best practices for scaling tools across the enterprise. This service is complimentary for eligible customers, focusing on ensuring that the organization achieves its desired outcomes and maximizes its return on investment. It is part of Atlassian's broader enterprise services suite, which includes professional and support services.
Strategic Partnership
- Success Planning: Atlassian Customer Success Managers work with organizations to co-create a success plan that aligns Atlassian products with critical business objectives.
- Champion Community Building: The service assists in building a champion community within the organization to drive product adoption and engagement.
- Adoption Guidance: CSMs provide guidance on best practices for scaling Atlassian tools across large, distributed teams and complex environments.
- ROI Optimization: The service focuses on helping organizations achieve their desired business outcomes and maximize their return on investment.
Published results
- Co-created success plan and established champion community
Use cases
- Enterprise leaders work with a CSM to align Jira and Confluence usage with specific quarterly business objectives.
- IT organizations build internal champion communities with CSM guidance to increase tool engagement across distributed teams.
- Large companies scale their Atlassian footprint using research-backed best practices provided by their dedicated manager.
Specifications
- Engagement model
- Dedicated Manager
- Target Audience
- Eligible Enterprise Customers
- Service Category
- Enterprise Services
How it works
- Explore Eligibility: Organizations can explore their eligibility for the CSM service through the Atlassian Enterprise services page or by contacting sales.
- Manager Assignment
- Co-create Success Plan: The CSM and the organization's stakeholders co-create a success plan that maps Atlassian's platform to specific business objectives.
- Drive Adoption and ROI: The CSM provides ongoing guidance on scaling tools and building internal communities to ensure the organization achieves its desired outcomes.
Pricing
- Customer Success Manager Service
- Complimentary for eligible customers
FAQ
How much does the Customer Success Manager service cost?
The service is complimentary for eligible enterprise customers. Eligibility can be explored by contacting Atlassian sales or through their enterprise services page.
What does an Atlassian Customer Success Manager do?
A Customer Success Manager helps co-create a success plan and build a champion community for product adoption, ensuring Atlassian solutions align with business outcomes.
Is this service part of a larger program?
The service is part of Atlassian Enterprise services, which also include Professional Services and Support Services to help organizations achieve critical business objectives.
Added by AntSpace from public sources (atlassian.com).