HubSpot Premium Support
Service · Support & maintenance by HubSpot
It combines proactive Technical Account Management with priority access to a dedicated team of HubSpot specialists across phone, email, and chat. A designated Technical Account Manager serves as an ongoing technical partner, providing structured guidance, platform health checks, and optimization strategies. The service also offers early insights into the product roadmap to support long-term business growth. Currently in a beta phase, eligibility for this service is assessed on a case-by-case basis to ensure it meets the complex needs of sophisticated businesses.
- Languages
- English
Category: Customer Experience
- Engagement model
- Subscription-based add-on for Enterprise products
- Delivery
- Remote (Phone, Email, Chat)
- Target Audience
- Enterprise Customers
- Program Status
- Beta
- Team Type
- Designated Technical Account Manager
- Proactive Technical Account Management
- Priority access across phone, email, and chat
- 30-minute response for business-critical issues
- Early insight into new and upcoming features
- Designated technical partner for platform optimization
Overview
It combines proactive Technical Account Management with priority access to a dedicated team of HubSpot specialists across phone, email, and chat. A designated Technical Account Manager serves as an ongoing technical partner, providing structured guidance, platform health checks, and optimization strategies. The service also offers early insights into the product roadmap to support long-term business growth. Currently in a beta phase, eligibility for this service is assessed on a case-by-case basis to ensure it meets the complex needs of sophisticated businesses.
Technical Account Management
- Technical Account Management: A designated Technical Account Manager serves as an ongoing technical partner for proactive health checks and platform optimization.
- Structured Technical Guidance: Technical Account Managers provide structured technical guidance to help the HubSpot platform scale as the business evolves.
- Feature Roadmap Insights: Technical Account Managers offer insight into new and upcoming features to support continued business growth.
- Proactive Health Checks: Technical Account Managers perform proactive health checks to ensure the platform is optimized for scale.
Advanced Technical Support
- Global Support Coverage: The service provides global support coverage to assist customers when they need it most.
- Guaranteed Email Response: Super Admins receive a guaranteed first response on email tickets for efficient issue resolution.
- The service includes a 1-hour premium response or a 30-minute response for business-critical issues.
Use cases
- Enterprise companies use Technical Account Managers to perform proactive health checks and ensure their platform is optimized for growth.
- Super Admins leverage priority access to receive 30-minute responses for business-critical technical issues.
- Scaling businesses use roadmap insights from their technical partner to plan for upcoming features and platform changes.
Specifications
- Engagement model
- Subscription-based add-on for Enterprise products
- Delivery
- Remote (Phone, Email, Chat)
- Team
- Designated Technical Account Managers and experienced HubSpot specialists
- Availability
- Available as a beta program for Enterprise customers; eligibility assessed on a case-by-case basis
- Target Audience
- Enterprise Customers
- Program Status
- Beta
- Team Type
- Designated Technical Account Manager
How it works
- Contact Sales for Assessment: Interested Enterprise customers contact the HubSpot sales team to discuss their specific needs and platform scale.
- Eligibility Assessment
- Onboarding and Team Assignment: Once enrolled, the customer is assigned a designated Technical Account Manager and gains priority access to support specialists.
Added by AntSpace from public sources (hubspot.com).