Mobile Service

Service · Support & maintenance by Tesla

Tesla Mobile Service provides convenient on-site repairs and maintenance at your location. Certified technicians handle most issues, from battery replacements to software fixes, minimizing downtime and offering a streamlined experience through the Tesla app.

Category: Field Service Management

• Technicians come to your location for repairs and maintenance
• Most repairs can be completed at your parking spot
• Warranty-covered work is free
• Competitive labor rates for out-of-warranty repairs

Overview

Tesla Mobile Service brings certified technicians directly to the customer's location, offering convenient repairs and maintenance wherever the vehicle is parked. This service aims to minimize downtime and provide maximum convenience by handling most repairs on-site. For issues that cannot be resolved remotely, mobile technicians can pre-diagnose problems, ensuring faster and more efficient service when a visit to a Tesla Service Center is required. The service is available for a wide range of repairs, from 12V battery replacements to minor software issues and sensor replacements. Customers can request service through the Tesla app, and pricing is typically based on parts and labor, with warranty-covered work being free.

Service Capabilities

• On-site repairs: Technicians travel to the customer's location for repairs and maintenance.
• Mobile repair capability: Most repairs can be completed at the customer's parking spot.
• Pre-diagnosis for service centers: Technicians can pre-diagnose issues for faster service center appointments.
• Complementary to OTA updates: Works alongside remote diagnostics and over-the-air software updates.

Use cases

• Schedule routine maintenance like tire rotations and cabin filter replacements at your home or office.
• Address minor repairs such as 12V battery swaps or sensor adjustments without visiting a service center.
• Receive pre-diagnosis for more complex issues, ensuring a faster appointment if a service center visit is needed.
• Benefit from warranty-covered repairs at no out-of-pocket cost.
• Utilize competitive labor rates for out-of-warranty services.

Specifications

Warranty coverage

New Vehicle Limited Warranty: 4 years / 50,000 miles. Battery & Drive Unit warranty varies by model.

How it works

1. Request Service: Request service through the Tesla app, describing the issue and attaching photos or video.
2. Triage and Scheduling: Tesla's system determines if mobile service is appropriate for the problem and location, offering available time windows and a price estimate.
3. On-Site Repair: Technician arrives with necessary parts and tools to complete the work on-site.
4. Payment and Completion: Invoice is updated in the app, where payment is processed for any billable work.

Pricing

Warranty-covered work

$0

Diagnostic fee (credited toward repair)

$75–$125

Labor rates (out-of-warranty)

$125–$175/hour