Citizens Bank achieves sub-two-minute MTTR
A case study of Datadog
- Client
- Citizens Bank
- Industry
- Financial Services
Client website: citizensbank.com
Citizens Bank, a financial services institution, implemented Datadog's unified observability platform to achieve a mean time to resolution of less than two minutes.
The challenge
Financial services institutions like Citizens Bank cannot afford blind spots when downtime, security incidents, or performance issues impact revenue and customer trust. The bank required a solution to monitor the health, security, and performance of its business-critical systems across hybrid environments.
The solution
Citizens Bank implemented Datadog's AI-driven, unified observability platform to gain end-to-end visibility across its systems. The platform allows the bank to turn continuous telemetry into faster decisions and proactive risk detection.
The results
Citizens Bank achieved a mean time to resolution (MTTR) of less than two minutes for incidents. The implementation provided visibility across the bank's technology stack, from core banking systems to customer-facing mobile apps.
In numbers
- mean time to resolution (MTTR)
- <2 min
Products and services used
Technologies
- Hybrid Cloud
- Mobile Apps
- Core Banking Systems
Added by AntSpace from public sources (datadoghq.com).