NVIDIA AI Enterprise Support
Service · Support & maintenance by Nvidia
Comprehensive support for NVIDIA AI Enterprise deployments.
NVIDIA AI Enterprise Support provides essential technical assistance and system maintenance for organizations deploying AI workloads with NVIDIA AI Enterprise software. It ensures reliability and optimal performance with included standard support and optional 24/7 critical support.
Price: From 450 USD Unit / Year (suggested)
- Engagement model
- Subscription
- Delivery
- Remote
- Availability
- Worldwide
- Support Included with Subscription
- Business Standard Support
- Optional Upgrade
- Business Critical Support (24/7)
- Technical Account Manager
- Available with Business Critical Support
- Included with NVIDIA AI Enterprise subscriptions
- Optional Business Critical Support for 24/7 assistance
- Ensures reliability and uptime for production AI workloads
- Access to NVIDIA expertise for troubleshooting
Overview
NVIDIA AI Enterprise Support is a comprehensive support service designed to ensure the reliability and optimal performance of AI workloads deployed with NVIDIA AI Enterprise software. It provides businesses with access to NVIDIA's expertise for troubleshooting, issue resolution, and system maintenance. The service includes Business Standard Support, which is integrated with software subscriptions, and offers an optional upgrade to Business Critical Support for 24/7 assistance and dedicated account management. This ensures that organizations can maintain production-ready AI deployments with confidence.
Support Capabilities
- Technical Assistance: Access to NVIDIA expertise for troubleshooting and issue resolution.
- System Maintenance: Guidance on maintaining optimal performance and health of AI infrastructure.
- Production Support: Ensuring reliability and uptime for AI workloads in production environments.
What's included
- Included with NVIDIA AI Enterprise subscriptions.
Use cases
- Ensuring uptime for production AI workloads.
- Troubleshooting and resolving issues with AI deployments.
- Maintaining optimal performance of AI infrastructure.
- Accessing expert guidance for AI system health.
Specifications
- Engagement model
- Subscription
- Delivery
- Remote
- Availability
- Worldwide
- Support Included with Subscription
- Business Standard Support
- Optional Upgrade
- Business Critical Support (24/7)
- Technical Account Manager
- Available with Business Critical Support
- Cloud-hosted Systems Pricing
- Pay as you go (Production)
How it works
- Included Support: NVIDIA AI Enterprise software subscriptions include Business Standard Support.
- Optional Business Critical Support: For enhanced assistance, Business Critical Support can be purchased as an upgrade. This tier offers 24/7 access to NVIDIA expertise and a Technical Account Manager.
- Remote Delivery: Support is delivered remotely, ensuring that organizations can receive timely assistance regardless of their location.
Plans
- Business Standard Support
- Standard Support: Included with NVIDIA AI Enterprise subscriptions.
- Business Critical Support: 450 Unit / Year (suggested)
- 24/7 Technical Assistance: 24/7 access to NVIDIA expertise.
- Dedicated Account Management: Dedicated Technical Account Manager.
Pricing
- Subscription (Includes support) - 1 year
- $4,500 / GPU
- Subscription (Includes support) - 2 years
- $9,000 / GPU
- Subscription (Includes support) - 3 years
- $13,500 / GPU
- Subscription (Includes support) - 4 years
- $18,000 / GPU
- Subscription (Includes support) - 5 years
- $18,000 / GPU
- Perpetual (5 years support)
- $22,500 / GPU
- Production (CSP Marketplace) - Consumption / Pay as you go
- $1 / hour / GPU + CSP Instance Cost(s)
- Business Critical Support Upgrade
- +$450 / Unit / Year
FAQ
What support levels are included with NVIDIA AI Enterprise?
NVIDIA AI Enterprise software subscriptions include Business Standard Support. Business Critical Support is available as an upgrade for enhanced assistance.
What is Business Standard Support?
Business Standard Support is included with NVIDIA AI Enterprise subscriptions. For more comprehensive assistance, Business Critical Support can be purchased as an upgrade.
What does Business Critical Support include?
Business Critical Support offers 24/7 access to NVIDIA expertise and includes a Technical Account Manager for dedicated assistance.
How can I purchase NVIDIA AI Enterprise?
NVIDIA AI Enterprise software is available via NVIDIA Partner Network and CSP marketplaces like AWS, Microsoft Azure, Google Cloud, and Oracle Cloud. Pricing for cloud-hosted systems is on a pay-as-you-go basis.